Learning Center
Loading/Connection Issues
Loading/Connection Issues
Stuck At Loading Screen
Rooms may have complex 3D models or objects in them which can increase the load time, particularly on less powerful devices (i.e., mobile phones and standalone VR headsets). If you are getting stuck on the loading screen, try refreshing the page or loading the scene on another browser or device.
“Unable to Connect” Error
An error that says “unable to connect” is often caused by a firewall. At a minimum, VRooms needs your computer to connect to external ports 80 and 443, both via TLS. Ideally, you should also open up ports 51610-65535 on UDP and TCP for VRooms on your router’s firewall.